Online notices

Definitions

The "Client" : it is the single parentis the single parent, Client on Noö of an Accompaniment Service

• A single parent is an adult raising one or more children alone. But at Noö, we also welcome parents who are a couple, often alone with their child(ren). 

The "Professional": this is the partner who provides the Accompaniment Service. 

• The Professional is a person qualified (experience and/or diplomas/certifications) in the field of expertise for which he/she wishes to offer Support Services on the Noö platform.
  If you think that your expertise can be beneficial to single parents, join the Noö adventure!

The "Service" or "Accompaniment Service": this is the Service carried out by videoconference between the Professional and one (or more) Client(s).

The Profile: this is the summary sheet of a Professional, presenting the support and the ads he/she offers on the Noö platform, as well as an extract of the reviews he/she has received.   

Who can give an opinion?

Only Clients who have already completed an Accompaniment Service can rate the Professional at the end of the Service. 

 

When is it possible to give an opinion?

At the end of the individual Service, the Client receives an automatic email asking him to evaluate his experience related to the Service. The Client is then free to leave a review or not.

 

How do the notices work?

A grade is applied to the Professional's Profile: this grade corresponds to the average of the opinions on all his Services..

A review of an individual Service is composed of a rating out of 5, displayed in the form of stars and a comment. The Client can see the reviews of a Professional on his or her support offers but also on his or her Profile.

 

Are the reviews monitored?

Noö would like customers to give reviews with the greatest honesty and transparency, in accordance with the values defended by the platform.
In order to guarantee the representativeness and readability of the reviews posted, Noö may apply a review control procedure.

 

Can I modify a submitted notice?

Once filed, a notice cannot be changed.

 

Publication of notices

Each notice filed indicates the date of the Service to which such notice refers.

Classification of notices

The notices posted are listed in chronological order.

Free notices 

No financial consideration is provided in exchange for filing notices.

 

Online Notice Policy Update: 06/21/2020