Noö Family, a support dedicated to single parents

Nothing could be easier!
● Go to the "Make an appointment" page, which you can find in the
main menu at the top of our website.

● You can access a page that presents all the support sessions offered, classified by theme: Legal - Financial aid - Well-being - Parenting - Psychological health.

● You choose an expert, depending on the topic you want to address. 

● You then access the calendar of the chosen espert, you select the day and
the schedule that suits you. You validate and pay your reservation.

If your issue does not appear in the proposed themes, you can select "custom coaching" or send a message to the expert directly on the form in his profile to explain your expectations before booking a session.

You can also choose an expert and book a session directly on the page
:

● Legal
● Welfare
● Wellness
● Parenting
● Psych support

Very short 🙂 You can usually get an appointment the next day, or for the same day
.

The duration of the sessions is indicated for each theme.
A coaching session lasts between 30 min and 60 min, to remain accessible to all
budgets.

The duration of the sessions is indicated for each theme.

The rates are as follows 

Legal:
30 min = 75 €
1h = 140 €

Financial aid:
30 min = 30 €
1h = 55 €

Parenting :
30 min = 35 €
1h = 65 €

Wellness :
30 min = 35 €
1h = 65 €

Psychological support :
30 min = 45 €
45 min = 65 €

We want to offer a wide range of availability slots, adapted to the daily life of single parents: early in the morning or late at night, even on weekends.

You can talk to an expert from 7am to 11pm, Monday to Saturday.

Yes, of course!

When I request a reservation (at the order confirmation stage), an insert will ask me to specify my request and my expectations for the session.
This will allow the professional to know if he/she is able to meet my expectations, and to prepare our session in the best possible way.

Yes, of course!

In the case of parental support with a lawyer or social worker, providing the professional with one or more documents beforehand can help him or her to better understand my issues and better prepare our session. 

This will make our session even more effective. And, ultimately, it will save me time!
I will be able to pass on the document(s) at the time of booking.

The mission of Noö Family is to provide real help to parents who feel the need, your satisfaction and trust are our priority.

Our experts are selected according to demanding criteria:

• We carefully check their diplomas, qualifications, references, background and experience.
• We personally discuss with each of them, in order to ensure their professionalism, their values and their human qualities: empathy, listening, benevolence.
• Our professionals are aware of the problems of single-parent families: 75% of them are or have been single parents themselves. 

Yes, of course!

We will be happy to discuss your expectations with you in order to guide you in the best possible way. You can contact us at this address:

contact@noo-family.fr

In the order confirmation email (email entitled "Confirmation of your session"). At the time of my session, I will just have to click on this link to access my video session with the chosen expert.

At the time of the order. To validate my shopping cart, I will be asked to pay the amount of the service. I will then be debited.

1. I access my customer area via " Login " at the top right of the site

2. I make sure that the displayed period covers the date of my order

3. I access the modification of my order by selecting the 3 dots (" ... ")

4. I select the action I want to perform " Reschedule " or " Cancel." 

I will then be notified by email of the change in status of my order.
If I cancel my order until the day before the session, I will of course be credited again.

Until the day before the session. 

If I cancel my reservation until the day before the session, I will be credited again.

If I cancel my booking on the day of the session, I will not be credited again and the amount of my booking will be lost.

Of course, any cancellation at the initiative of the expert, regardless of the delay, will be automatically refunded to me. I will then be credited again.

Yes, absolutely. 

Any coaching session is only between me and the expert, and exclusively by phone or via a unique Google Meet link generated for the session. Thus, no one other than me or the expert can have access to the content of the session. The confidentiality is total.

A tolerance of 10 minutes is applicable. If I am late, the session may exceed the scheduled time, up to a maximum of 10 minutes.

After 10 minutes, my initial delay cannot be recovered at the end of the session, and will be lost.

In the vast majority of cases, poor quality of the video call is due to a poor internet connection.

To ensure a good connection, I adopt the right reflexes:

• I check my internet connection
• I prefer a wired or wireless connection (to a mobile connection via 4G or 3G)
• I avoid downloading or using bandwidth simultaneously with my video call
• before any video call, I do a video test
• if the quality is still not satisfactory, I think to cut my video during the video

In case of complaint, I will have to contact Noö Family by email at the following address contact@noo-family.fr.

Noö Family will then have to arbitrate the dispute and may suspend the payment of the service to the professional.
According to the reason for the complaint and the supporting elements which will be provided to it for the arbitration of the dispute, Noö Family may :

1. pay me back in full
2. pay me back in part
3. do not pay me back

A few days after I have completed my session, the Noö Family order associated with this session will appear as follows:
Noo Family (or CB MGP**Noo Family)